Double Tree Hotel – Hilton

The DoubleTree by Hilton Bristol is a high-footfall, city-centre hotel where parking availability is critical to the guest experience.

Results Data

REduced

reduced

parking complaints

Happy

calmer

check-in

PCN portal

access

Double Tree Hotel – Hilton

The DoubleTree by Hilton Bristol is a high-footfall, city-centre hotel where parking availability is critical to the guest experience.

What did we achieve for our client?

The introduction of Ocean Parking’s managed solution significantly reduced unauthorised parking, ensuring spaces were available for hotel guests when needed.

Parking-related issues reported by staff were reduced, and the car park now operates in a way that supports the smooth day-to-day running of the hotel while maintaining the standards associated with the DoubleTree by Hilton brand.

The site continues to benefit from a professional, discreet parking management solution that balances compliance with customer service.

Due to the location of the hotel, the car park was regularly being misused by non-guests, reducing available spaces for paying customers and creating frustration for both guests and hotel staff. Any parking control solution needed to be effective, while remaining sympathetic to the expectations of a premium hospitality brand.

The hotel required a parking management system that would deter unauthorised parking without creating friction or negatively impacting genuine guests.

Following a review of the site and its usage patterns, Ocean Parking implemented a managed enforcement solution tailored specifically to a hotel environment.

This included:

  • Clearly defined contractual signage to communicate parking terms in a professional and compliant manner
  • A fair and consistent enforcement strategy designed to discourage unauthorised use
  • Ongoing monitoring and review to ensure the solution continued to align with hotel operations
  • A responsive back-office process to manage any queries efficiently

Ocean Parking worked closely with the hotel team to ensure the system supported guest experience while restoring control of the car park.

Ocean Parking has taken the stress out of parking management at Focus Hotels. We get fewer complaints, check-in is calmer and my team isn’t tied up fixing avoidable issues. If a guest makes an honest mistake, we cancel it in the portal in seconds. And if we need help, we call and someone sorts it. It feels fair and it feels under control.

Adam Flint

General Manager

Speak to us.

Do you have a location that you are considering for some ethical car park management? Our team would love to talk to you about how Ocean Parking can help you leverage excellent passive income without the need to get involved with any negative press. 

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