SkyScape Property Management

Skyscape Property Management engaged Ocean Parking to address persistent operational challenges at Springfield Retail Park in Stoke-on-Trent.

Results Data

reduced

Anti-social Behaviour

positive

impact for visitors

effective

monitoring & enforcement

Home

Case Studies

SkyScape Property Management

Skyscape Property Management engaged Ocean Parking to address persistent operational challenges at Springfield Retail Park in Stoke-on-Trent. With a focus on improving site security, customer experience, and retailer satisfaction, we sought a tailored parking management solution that could deliver measurable results.

Ocean Parking implemented a bespoke car park management system combining ANPR and CCTV technologies. This strategic deployment not only resolved the issues of anti-social behaviour during evenings and overnight hours but also enhanced the overall functionality and appearance of the site.

The impact has been significant: retailers have reported smoother operations, customers enjoy a safer and more pleasant shopping environment, and operational costs have been reduced. The transformation has strengthened the park’s reputation and improved stakeholder confidence.

Springfield Retail Park was facing several recurring issues that affected its performance and perception:

Anti-social behaviour during evening and overnight hours
Lack of effective monitoring and enforcement
Negative impact on customer experience and retailer operations
Increased operational costs due to reactive management

These challenges required a proactive and intelligent solution that could adapt to the site’s specific needs.

Ocean Parking designed and delivered a nuanced car park management strategy tailored to Springfield Retail Park. The solution integrated ANPR and CCTV systems to ensure real-time monitoring, enforce compliance, and deter unwanted behaviour.

This approach provided Skyscape Property Management with full visibility and control, while also allowing flexibility to manage motorists through a whitelist system. The result was a seamless, scalable solution that aligned with both operational goals and customer expectations.

Ocean Parking consistently deliver high quality service and results with professionalism, attention to detail and great communication in what can be a very challenging sector. Fraser and his colleagues go above and beyond to ensure comprehensive car park management support whilst also providing a bespoke service to fit our needs at our various sites across the UK. They have put in place a nuanced car park management service at Springfield Retail Park in Stoke-on-Trent, combining ANPR and CCTV, which has resolved the issues the site was having with anti-social behaviour in the evenings and overnight. This has improved the operation of the park and the overall appearance of the site. The benefit to us, along with our retailers and customers, is twofold: it’s an improved shopping experience and has reduced operational costs

Chris Hughes

Skyscape Property Management

Speak to us.

Do you have a location that you are considering for some ethical car park management? Our team would love to talk to you about how Ocean Parking can help you leverage excellent passive income without the need to get involved with any negative press.